Terms and conditions

General Terms and Conditions of Subscription

Version of 14 November 2026

The Vextrado service is published by [to be completed], [to be completed] with a share capital of [to be completed], whose registered office is located at [to be completed], registered with the trade register under number [to be completed], common company identifier (ICE) [to be completed] (the “Provider”). Contact: contact@vextrado.com. Personal data: dpo@vextrado.com.

Article 1. Scope

1.1 These general terms and conditions (the “Terms”) apply to any subscription taken out online by a professional (the “Client”). The service is not offered to consumers.

1.2 The Client accepts the Terms by ticking the box provided for this purpose when creating its account. They prevail over the Client's purchasing conditions. A signed purchase order for the Enterprise plan prevails over the Terms on the points it expressly addresses.

Article 2. Definitions

• Lead: a document describing a buyer company or organisation, its dated public signals, its sources, an explained score, the applicable local rules and a suggested approach.
• Level: the classification of a Lead. 1, compatible company; 2, relevant business signal; 3, confirmed need (tender or public call for suppliers).
• Dossier: a level 3 Lead supplemented with the participation conditions relevant to the Client and a list of local partners.
• Search Profile: the criteria defined by the Client (offering, countries, partner types, exclusions).
• Quota: the number of Leads included each month in the plan.
• Platform: the online area where Leads are delivered.
• Reseller: Paddle.com Market Limited, which sells the subscription to the Client and collects its price (Article 6).

Article 3. Description of the service

3.1 The Provider searches for, checks and delivers Leads matching the Client's Search Profile, based on public or licensed sources. Searching, checking, drafting and delivery are carried out by artificial intelligence agents, according to rules published on the website.

3.2 The Provider guarantees no response, meeting or sale. A Lead is not a promise of a buyer ready to order. The distribution of Leads across Levels depends on the signals available.

3.3 Information on local rules (thresholds, national preference, local content, sanctions, prospecting rules) is general and dated. It does not constitute legal advice.

Article 4. Plans and prices

| Plan | Monthly price excluding taxes (zone A) | Content |
|---|---|---|
| Essential | €59, or €49 per month when paid yearly | 8 Leads per month, one country, tender alerts for that country, one user, no file export |
| Discovery | €249 | 15 Leads per month, one sector and one country, one profile |
| Export Pro | €699 | 40 Leads per month including 5 Dossiers, one sector and three countries, three profiles, CSV export |
| Enterprise | from €1,500 | 120 Leads per month including 20 Dossiers, several sectors and countries, API |

4.1 Prices by zone: the price depends on the purchasing power zone of the Client's billing country (zones A, B and C), according to the price grid published on the Pricing page. The zone is determined by the billing country declared at payment. The Provider may ask for the Client's company registration or VAT number to verify it and, in the event of an inaccurate declaration, apply the price of the actual zone to subsequent periods.

4.2 Leads beyond the Quota: delivered and invoiced individually once accepted (Article 7), at the price shown on the Pricing page for the plan subscribed to (€30 to €40 excluding taxes). The Client may set a monthly cap. The Essential plan includes no Leads beyond the Quota.

4.3 Additional Dossiers: €250 to €800 excluding taxes depending on the sector, invoiced once accepted.

4.4 Success option: optional, activated and deactivated by the Client from the Platform. When the Client declares that it has signed a distributor or importer identified through a Lead, a flat fee of €2,000 excluding taxes is added to the next payment, up to a limit of €5,000 excluding taxes per declaration. The option never applies to a public contract. It does not make the Provider the Client's commercial agent: the Provider neither negotiates nor concludes any contract on the Client's behalf.

4.5 No plan is unlimited.

Article 5. Founders' offer

5.1 The first fifty Export Pro subscriptions taken out before 1 April 2027 benefit from an unchanged price for twelve months from the date of subscription.

5.2 If fewer than ten level 2 or 3 Leads are delivered during the first monthly period, a discount equal to the price of one period is automatically applied to one of the subsequent payments.

Article 6. Ordering, payment and invoicing by the Reseller

6.1 Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle processes payments, issues invoices, collects and remits applicable taxes, and handles refunds. The purchase is also subject to Paddle's buyer terms (paddle.com/legal/buyer-terms), which the Client accepts at the time of payment.

6.2 Prices are stated excluding taxes. VAT or the applicable tax is calculated by Paddle at the time of payment according to the Client's country, or is self-assessed by the Client under the reverse-charge mechanism where the law so provides and the Client provides a valid VAT number.

6.3 The subscription is payable in advance, each month or each year depending on the billing cycle chosen, using the payment methods offered by Paddle. Items invoiced individually and the success option are added to the next payment.

6.4 The Provider may change its prices for future periods by notifying the Client at least thirty days in advance, subject to Article 5.1. A Client who refuses the change may terminate before it takes effect.

6.5 If a payment still fails after Paddle's automatic retries, access to the Platform may be suspended until the situation is remedied.

Article 7. Delivery, acceptance and rejection of Leads

7.1 Leads are delivered on the Platform and notified by email according to the Client's preferences.

7.2 A Lead is deemed accepted seven days after its delivery. Before then, the Client may reject it from the Platform by selecting a reason: outside target, inactive company, invalid contact details, duplicate, already a client.

7.3 A rejected Lead does not count towards the Quota and is never invoiced. Rejections are limited each month to 30% of the Leads delivered (with a minimum of three). Beyond that limit, the Client's feedback is recorded but the Lead still counts.

7.4 Rejection is the Client's sole remedy for a non-compliant Lead, without prejudice to the refund policy (Article 8).

Article 8. Term, termination, change of plan and refunds

8.1 The subscription has no commitment beyond the billing cycle chosen. It renews automatically at the end of each monthly or yearly period. The Client may terminate at any time from the Platform; termination takes effect at the end of the paid period.

8.2 A move to a higher plan takes effect immediately, on a pro rata basis. A move to a lower plan takes effect from the following period.

8.3 The Quota is monthly, including when the subscription is paid yearly. Unused Leads are not carried over.

8.4 Refunds are governed by the refund policy published on the website, which forms part of the Terms. The first payment of a subscription is refundable in full on simple request within fourteen days.

Article 9. Use of Leads and Client obligations

9.1 The Provider grants the Client a non-exclusive, non-transferable licence to use the Leads for its internal needs, during the subscription and, for Leads already delivered, after it ends.

9.2 The following are prohibited: reselling, distributing or publishing the Leads; incorporating them into a database that is marketed; automated extraction from the Platform; building a competing service.

9.3 The Client verifies the information before any decision or contact. It complies with the prospecting, data protection, sanctions and export control rules applicable to its operations. It does not use the service for military goods or end uses, or for the benefit of persons subject to restrictive measures.

Article 10. Accounts and Users

The Client designates its Users within the limit set by its plan. Login credentials are personal. The Client is responsible for the use of the Platform by its Users.

Article 11. Availability and support

11.1 The Provider uses its best efforts to keep the Platform continuously accessible. Interruptions may occur for maintenance or as a result of incidents.

11.2 Support is provided online, around the clock, by an artificial intelligence assistant. The Client may at any time ask to be put in touch with a person, by email to contact@vextrado.com or by letter addressed to the Provider's registered office. Questions about payments and invoices may also be addressed directly to Paddle.

Article 12. Personal data

12.1 Leads describe companies and organisations. They contain only generic contact details published by the companies.

12.2 The Provider is the controller for building its database and producing the Leads. From delivery onwards, the Client is the controller for its own prospecting.

12.3 Users' data is processed in accordance with the privacy policy published on the website. Paddle processes payment data as a separate, independent controller.

Article 13. Liability

13.1 The Provider is bound by an obligation of means (best-efforts obligation). Leads reflect the sources as at the date indicated; this information may change, and content produced by artificial intelligence may contain errors.

13.2 The Provider is not liable for indirect loss or damage, including loss of turnover, customers or opportunity.

13.3 For all causes combined, the Provider's total liability is capped at the amounts paid by the Client during the twelve months preceding the event giving rise to liability, except in the case of gross negligence or wilful misconduct.

Article 14. End of subscription and portability

14.1 At the end of the subscription, access is closed. A Client whose plan includes export may export its Leads and its tracking at any time in an open format, from the Platform. Any Client may request a copy of its data at dpo@vextrado.com.

14.2 The Client's data is deleted thirty days after the end of the subscription, except for items that the law requires to be retained.

Article 15. Amendment of the Terms

The Provider may amend the Terms by notifying the Client at least thirty days in advance. A Client who refuses the amendment may terminate before it takes effect.

Article 16. Governing law and disputes

The Terms are governed by Moroccan law. The parties shall first seek an amicable solution for thirty days. Failing that, the dispute shall be brought before [to be completed]. Relations between the Client and Paddle are governed by Paddle's buyer terms.