Refund policy

Refund Policy

Version of 14 November 2026

This policy applies to Vextrado subscriptions published by [to be completed]. Payments are collected by our reseller Paddle.com, the Merchant of Record for all our orders: Paddle issues refunds, to the payment method used.

1. First payment: refunded on simple request for 14 days

If the service does not suit you, the first payment of a subscription, monthly or yearly, is refunded in full on simple request sent within fourteen days of that payment, with no reason required. This guarantee applies once per company. The subscription is then terminated immediately.

2. Subsequent payments

• Monthly subscription: you may cancel at any time from your account. Cancellation takes effect at the end of the paid month; the current month is not refunded on a pro rata basis.
• Yearly subscription: after the first fourteen days, the paid year is not refunded on a pro rata basis; access remains open until the end of the period and the subscription does not renew if you have cancelled it.
• Change of plan: a move to a higher plan is invoiced on a pro rata basis; a move to a lower plan takes effect from the following period, with no refund for the current period.

3. Leads, dossiers and success option

• A lead that does not suit you can be rejected in one click within seven days of its delivery: it is then neither counted nor invoiced. This is the remedy provided for a non-compliant lead.
• A lead or dossier invoiced beyond the quota after acceptance, and the success option fee you have declared, are not refundable, except in the event of an error on our part.

4. Billing errors

A duplicate charge, an incorrect amount or a payment taken after a cancellation registered in time are always refunded in full, as soon as the error is identified.

5. Founders' guarantee

For subscribers to the founders' offer, if fewer than ten level 2 or 3 leads are delivered during the first month, one period is granted free of charge automatically, with no action required on your part (Article 5 of the general terms and conditions).

6. How to request a refund

Write to contact@vextrado.com from your account's email address, stating the date of the payment, or use the link on the receipt sent by Paddle. You may also contact Paddle directly at paddle.net. The request is processed within five business days; the time it then takes for the credit to reach your account depends on your bank.

7. Business clients

The service is reserved for professionals. This policy is in addition to the rights granted to you by Paddle's buyer terms.